Account Manager

About Us

At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

About the role

The Account Manager role at Billor is a data-driven person and passionate about customer service. The Account Manager is responsible to help our truck drivers to achieve their goals, while following all the safety and compliance requirements.

Responsibilities

• Plan and execute the best strategies to maximize revenue per truck, meeting the needs of different driver profiles, using data for the whole process.
• Negotiate the best rates with Freight Brokers always looking for the most profitable options, seeking competitive rates per mile and total freight.
• Monitor and monitor the activities of drivers, ensuring the best use of service hours per driver
• Balancing home time requests made by drivers with the operational need for billing, both from the driver and the company.
• Communicate with drivers daily to optimize productivity and reduce driver turnover.
• Track all cargo from dispatch to delivery and resolve any issues until delivery.
• Perform an administrative role by completing appropriate documentation, monitoring driver progress, ensuring required documentation is attached for cargo billing.
• Update information about the load from pickup to delivery into Billor platform.
• Create and maintain relationships with Freight Brokers.
• Monitor the status of your fleet throughout the day, keeping internal and external stakeholders updated;
• Monitor fleet and revenue performance indicators.
• Plan revenue goals and weekly strategy with customer (driver).

Requisitos

• Fluent in English and Portuguese.
• Have high negotiation skills.
• Passionate about customer service.
• Communicate assertively with a focus on solving problems.
• Be resilient and persistent, knowing how to deal with different profiles.
• Have commercial skills and know how to work with aggressive goals.
• Previous experience as an account manager.
• Proactivity and focus on results.
• On-site/Hybrid in Joinville, SC

Benefícios

• Fixed contract + comission/variables
• Health and dental plan
• Paid vacation
• Holidays off
• Parental Leave
• Wedding Leave
• Flash card (supermarket and restaurants)
• Total Pass
• Clude Saúde
• Annual bonus based on both company and individual performance
• Eligibility to the LTIP (Long Term Incentive Plan