Call Center Representative

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. 

Call Center Representative duties and responsibilities:

Manage inbound and outbound customer calls in a timely manner

Identify customers’ needs and wants, give your best to clarify information

Research every issue and provide solutions to them

Recognize opportunities to upsell our products and services

Follow our company's communication “scripts”  

Keep records of all conversations in our call center database in a comprehensible way

When assigned, attend educational seminars 

Build strong relationships with customers 

Follow our customer engagement strategy

Meet qualitative and quantitative targets

Call Center Representative requirements:

Previous experience in a customer support role

Track your own work on a daily basis and compare to banchmarks

Strong phone and verbal communication skills 

Excellent listener

Adaptable to different personality types

Familiarity with CRM technology

Customer focus

Ability to multi-task

Set priorities 

Excellent time management skills

High school degree 

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